Privacy policy

RockFlare ("we", "us") runs this online store. This policy sets out how we gather and use your personal information.

Information we collect

When you order, we collect your name, email address, delivery and billing addresses, phone number (if provided) and the details of your order. Card payments are handled securely by our payment providers; we never see or keep your full card number.

How we use it

To process, dispatch and track your order; to help with support requests; to prevent fraud; and, only if you opt in, to send you news and offers — which you can unsubscribe from whenever you like.

Who we share it with

Only the services we need to run the shop — Shopify, payment providers, delivery couriers and our email platform. We never sell your personal information.

Cookies

Cookies keep your basket working, remember your settings and help us see how the site is used. You can control them through the cookie banner and your browser.

Your rights

You may request access to, correction of or deletion of your personal information, or object to certain uses of it. Email support@rock-flare.com.

How long we keep it

We hold order information for as long as needed to fulfil orders and to meet our legal, tax and accounting duties.

Contact

For any privacy question, email support@rock-flare.com.